Privacy Policy spiv9 —
Data Protection Malaysian Players

Spiv9 is an online casino platform operating under a valid license and in compliance with international data protection standards. We take the privacy of every player who entrusts us with their personal information extremely seriously. This Privacy Policy document is provided to ensure you fully understand how we handle your data — from the point of collection through to storage and deletion.

As a platform serving players across Malaysia, spiv9 recognizes that your trust is an invaluable asset. To that end, we have implemented industry-leading technical and operational measures to ensure your data remains safe, confidential, and protected against all unauthorized threats — whether from inside or outside our organization.

This Privacy Policy applies to all information collected through the spiv9.com website, our official mobile app, and any official spiv9 communication channels including email and live chat. Every player, whether a registered user or a general visitor, is protected under this policy.

Spiv9 collects several categories of information from users to enable us to provide a safe, seamless, and personalized service. All data collection is carried out transparently and only for lawful purposes.

In addition to information you provide directly during registration or platform use, we also collect data automatically through cookie technology, server logs, and analytics tools. This automated data helps us identify suspicious activity and continuously strengthen your account security.

• Information you voluntarily provide when registering or updating your account profile.
• Data collected automatically when you use the spiv9 platform.
• Information received from trusted third-party service providers (such as payment verification providers).
• Data from legitimate public sources for identity verification and AML compliance purposes.

Every piece of information we collect is used for a specific and lawful purpose. spiv9 does not use your data beyond what is necessary to provide you with a high-quality service. Below is a detailed breakdown of how your data is used in our platform's daily operations:

• Account Management: Creating, verifying, and maintaining your player account securely.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Identity Verification (KYC): Meeting legal compliance requirements and preventing fraud and money laundering.
• Service Communications: Sending important notifications related to your account, transactions, and security updates.
• Personalize Your Experience: Personalising game recommendations and promotions based on your playing habits.
• Responsible Gaming: Monitoring gameplay patterns to identify players who may need support.
• Analytics & Improvement: Analysing usage data to improve platform performance and usability.
• Marketing (with consent): Sending promotional information and special offers if you have consented to receive them.

Spiv9 maintains a strict policy against sharing players' personal information. We do not disclose your data to any third party except in the limited and lawful situations outlined below:

• Trusted Service Providers: Payment processing companies, KYC service providers, and game software suppliers that have signed strict confidentiality agreements with spiv9.
• Legal Requirement: When required by law, court order, or a competent regulatory authority to disclose specific information.
• Security Protection: In situations where there is a serious threat to the safety of any individual or the integrity of the spiv9 system.
• Business Transfer: In the event of a merger, acquisition, or sale of spiv9 assets, players will be notified in advance.
• NO to Third-Party Marketing: Your information will not be sold, rented, or shared with any third-party advertising or marketing companies.

All third parties with access to spiv9 player data are required to process that information in accordance with our instructions and are not permitted to use it for any other purpose. They are legally bound to maintain the confidentiality and security of your data.

Protecting player data is a core responsibility of spiv9. We continuously invest in the latest security infrastructure to ensure every piece of information you entrust to us remains safe at all times — whether in transit over the internet or stored on our servers.

• 256-Bit SSL Encryption: All data transmitted between your device and spiv9's servers is protected with military-grade, unbreakable encryption.
• Two-Factor Authentication (2FA): An additional security layer requiring a second verification before account access is granted from a new device.
• 24/7 Monitoring: An automated threat detection system operating around the clock to identify suspicious activity in real time.
• Secure Servers: Data is stored in certified data centres with strict physical and digital access controls and redundant backup systems.
• Regular Penetration Testing: Security audits and penetration testing conducted periodically by independent security experts.
• Staff Training: All spiv9 staff with access to player data undergo comprehensive information security training.

Spiv9 uses cookies and similar tracking technologies to enhance the user experience, ensure the platform functions correctly, and understand how players interact with our website. Below are the categories of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled without affecting platform functionality.
• Performance Cookies: Collecting information on how you use spiv9 to help us improve our services, such as the most frequently visited pages.
• Functional Cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics Cookies: Used alongside trusted third-party analytics tools to understand overall user behaviour in aggregate, not at an individual level.

You can manage or delete cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality and user experience of the spiv9 platform. For more information on managing cookies, refer to your web browser's documentation.

As a spiv9 player, you have several important rights regarding your personal information. spiv9 respects and facilitates the exercise of these rights as part of our commitment to privacy and transparency:

Spiv9 retains your personal information only for as long as necessary to fulfill the purposes stated in this Privacy Policy, or as required by applicable law. Retention periods vary by data type and legal compliance requirements:

• Active Account Data: Retained for the duration your account is active on spiv9 and for a specified period after account closure for audit purposes.
• KYC & Financial Records: Retained for a minimum of 5 years after the business relationship ends, in accordance with AML legal requirements.
• Transaction Logs: Retained for 7 years to meet financial reporting and audit requirements.
• Support Communication Records: Retained for 2 years after a case is closed for quality control purposes.
• Analytics Data: Stored in anonymised form for the period required for platform performance analysis.

Once the retention period expires, your data will be securely deleted or anonymized in a manner that prevents re-identification. The deletion process is carried out in accordance with internationally recognized information security standards.

Spiv9 strictly prohibits individuals under the age of 21 from using our platform. We do not knowingly collect, process, or store personal information of minors. All effective age verification measures have been implemented as part of our KYC process.

Spiv9 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, new legal requirements, or service improvements. Any material changes will be communicated to registered players via in-platform notifications or email at least 14 days before the changes take effect.

The "Last Updated" date shown at the top of this page will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of the spiv9 platform after any amendments take effect will be considered your acceptance of the updated terms.

If you have any questions, concerns, or wish to exercise your data privacy rights, the spiv9 Data Protection Officer (DPO) team is here to help. We are committed to responding to every enquiry within a reasonable working timeframe.

• Support Email: [email protected]
• Live Chat: Available 24/7 via the support button at the bottom corner of the platform.
• Response Time: Data rights requests are processed within 30 business days.