Terms and Conditions spiv9 —
Guide Platform Usage

Welcome to spiv9, Malaysia's leading online casino platform. These Terms and Conditions govern your use of all services, games, promotions, and content provided through spiv9.com and our official mobile app. Before you register, make a deposit, or play any game, you are required to read and fully understand this document.

By clicking the "Register" button, accessing your account, or using any spiv9 service, you confirm that you have read, understood, and agreed to be bound by these Terms and Conditions, including Privacy Policy and Responsible Gaming Policy us, which forms part of this agreement. If you do not agree with any part of these terms, you are not permitted to use the spiv9 platform.

Spiv9 reserves the right to update or amend these Terms and Conditions at any time without prior notice. It is your responsibility to review this document periodically to ensure you remain compliant with the latest version in force.

To be eligible to register and use spiv9's services, you must meet all of the following eligibility requirements without exception:

• Must be at least 21 years of age at the time of registration.
• Acting as an individual on your own behalf, and not on behalf of any third party.
• Not subject to any legal restrictions that would prevent participation in online gambling activities.
• Having full legal capacity to enter into a binding agreement.
• Never previously been banned from using spiv9 services or any related platform.
• spiv9 employees, their immediate family members, and any spiv9 business partners are not permitted to register as regular players.
• Individuals who have registered for a self-exclusion programme are not permitted to create a new account.

Each player is only permitted to hold one (1) active account on spiv9 at any one time. Registering multiple accounts under the same individual — whether using different names, email addresses, phone numbers, IP addresses, or financial details — is strictly prohibited and may result in the closure of all associated accounts and forfeiture of any unclaimed balance or wins.

During registration, you are required to provide accurate, current, and complete information. This includes your full name as shown on your official identification document, your actual date of birth, an active phone number, and an email address you own. spiv9 uses this information as part of the KYC (Know Your Customer) process to meet legal compliance requirements and to ensure the security of your account.

• Your account password is your sole responsibility — never share it with anyone.
• Enable two-factor authentication (2FA) for an extra layer of account protection.
• Contact our support team immediately if you suspect any unauthorized access to your account.
• Update your personal information whenever there is any material change.

Spiv9 shall not be liable for any loss arising from your negligence in safeguarding your account login credentials.

Spiv9 supports a wide range of popular payment methods in Malaysia for players' convenience. All transactions are conducted in Malaysian Ringgit (MYR) with no hidden currency conversion fees. Deposits are processed instantly, while withdrawals are typically completed within 15 minutes to one hour.

For security and Anti-Money Laundering (AML) compliance purposes, withdrawals must be processed using the same method as your deposit, unless specifically approved by the spiv9 team. All withdrawal requests are subject to a review process that may require additional identity verification before approval.

Spiv9 offers a wide variety of bonuses and promotions from time to time, including a welcome bonus for new members, daily deposit bonuses, weekly cashback, and a VIP loyalty programme. All bonuses are subject to specific wagering requirements that must be fulfilled before any withdrawal from a bonus balance is permitted.

• The wagering requirement for each bonus will be clearly stated in the relevant promotion's terms.
• Game contribution rates towards meeting wagering requirements vary by game type — slots typically contribute 100%, while table games may contribute less.
• Bonuses must be used within the specified validity period; expired bonuses will be automatically forfeited.
• Each player may claim each type of promotion once only, unless otherwise stated.
• Using more than one account to claim the same bonus constitutes fraud and will result in a permanent ban.
• spiv9 reserves the right to void any bonus suspected of being obtained through illegitimate means.

Players are encouraged to read the specific terms of each promotion carefully before claiming any bonus. Visit the Promotions us for the latest information on available offers.

All games available on the spiv9 platform use Random Number Generator (RNG) technology that has been verified by independent international auditing bodies. This ensures every game outcome is completely random and cannot be influenced by any party. For Live Casino games, all sessions are recorded and can be reviewed in the event of any valid dispute.

Completed game results are final and cannot be reversed, except in cases where a proven technical error has demonstrably affected the outcome. In such cases, spiv9 reserves the right to void the affected round and return the original wager to the player.

Spiv9 players are expected to act fairly, responsibly, and respectfully towards other players and our team at all times. The following behaviour is strictly prohibited and may result in account suspension or closure without warning:

• Hacking, software modification, or any attempt to manipulate the gaming system.
• Using automation software, bots, scripts, or any unauthorized tools to play.
• Colluding with other players to gain an unfair advantage in table games or poker.
• Attempts at money laundering or using the spiv9 platform for any illegal financial activity.
• Uploading, sharing, or distributing offensive, obscene, or harmful content.
• Providing false information during the registration process or KYC identity verification.
• Abusing the customer support system or interacting disrespectfully with our staff.

Spiv9 takes the protection of your personal information seriously. All data you provide to us is secured using industry-standard 256-bit SSL encryption, and we adhere to strict international data protection standards across all our operations. Your personal information will not be shared, sold, or transferred to any third party without your explicit consent, except as required by law or the relevant regulatory authority.

By using the spiv9 platform, you consent to our collection and processing of your personal information for account management, legal compliance, fraud prevention, and service improvement purposes. For full details on how we handle your data, please read Privacy Policy us in detail.

Spiv9 reserves the right, at our absolute discretion, to suspend or close any player account at any time if there is evidence or reasonable suspicion that the player has breached any term in this document, engaged in fraudulent or illegal activity, or for any other operational or legal reason.

• If an account is closed due to a terms violation, any remaining balance or pending wins may be forfeited.
• Players whose accounts are closed due to failed identity verification will be given the opportunity to complete the KYC process within a specified period.
• Players who wish to voluntarily close their account may contact our support team. Any valid remaining balance will be returned once all conditions have been met.

Spiv9 provides its platform and services on an "as is" and "as available" basis. While we make every effort to ensure the platform operates smoothly and without interruption, we cannot guarantee that our services will always be free from technical errors, outages, or unexpected system failures.

Spiv9 shall not be liable for any loss or damage arising from the following situations:

• Service disruptions due to scheduled maintenance or technical emergencies.
• Loss of internet connection on the player's end during an active game session.
• Unauthorised access to your account resulting from negligence in safeguarding your login credentials.
• Any action or event beyond spiv9's reasonable control (force majeure).

In all circumstances, spiv9's maximum liability to any player for any claim shall not exceed the total amount actually deposited by that player in the 30 days preceding the event giving rise to the claim.

Spiv9 reserves the right to amend, add, or remove any part of these Terms and Conditions at any time. Any amendment takes effect immediately upon publication on our website, unless a different effective date is specified. It is entirely your responsibility to review this page periodically and ensure you remain compliant with the latest version of the terms in force.

Continued use of the spiv9 platform after any amendments take effect will be considered your acceptance of the revised terms. If you disagree with any changes, you must stop using our platform immediately and contact our support team to close your account.

These Terms and Conditions are governed and interpreted in accordance with the laws applicable to spiv9's operation as a licensed online gambling platform. Any dispute arising from or in connection with these Terms and Conditions shall be resolved through binding arbitration, in accordance with accepted international arbitration rules, unless otherwise determined by the relevant regulatory authority.

If any provision of these Terms and Conditions is found to be invalid, unenforceable, or contrary to law by any competent court or tribunal, that provision shall be reinterpreted or modified to the minimum extent necessary to make it enforceable. All other provisions in this document shall continue to remain in full force and effect.